Privacy Policy
Last Updated: October 27, 2024
Your Privacy Matters: Carter Leadership Ascendancy Solutions, LLC ("CLAS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Contact Us: Name, email address, phone number, company name, and message content through our contact form
- Schedule Discovery Sessions: Name, email, phone number, and scheduling preferences through Calendly
- Subscribe to Newsletter: Email address and communication preferences
- Engage Services: Billing information, company details, job title, and coaching objectives
- Participate in Programs: Assessment responses, progress notes, and feedback
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Technical Data: IP address, browser type and version, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Tracking: Session cookies, analytics cookies, preference settings
1.3 Information from Third-Party Services
We use the following third-party services that may collect information:
- Calendly: Scheduling data, calendar information, meeting preferences
- Google Analytics: Website usage statistics, traffic sources, user behavior
- GoDaddy: Website hosting and email services
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose |
Legal Basis |
| Service Delivery: Provide coaching, consulting, and training services |
Contract Performance |
| Communication: Respond to inquiries, send appointment reminders, provide updates |
Contract Performance / Legitimate Interest |
| Marketing: Send newsletters, promotional materials, and leadership resources (with consent) |
Consent |
| Website Improvement: Analyze usage patterns, improve user experience, optimize content |
Legitimate Interest |
| Legal Compliance: Maintain records, respond to legal requests, protect rights |
Legal Obligation |
3. How We Share Your Information
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Calendly: For scheduling and calendar management
- Google Analytics: For website analytics and performance tracking
- GoDaddy: For website hosting and email services
- Payment Processors: For processing coaching and consulting fees (when applicable)
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Business Transfers
If CLAS is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).
3.4 We Do NOT
- ❌ Sell your personal information to third parties
- ❌ Share your information for third-party marketing purposes
- ❌ Disclose coaching session content or confidential discussions
- ❌ Use your information in ways unrelated to the services we provide
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Third-Party Cookies: Set by Calendly and other integrated services
4.2 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies from being set
- Delete all cookies when you close your browser
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Protected servers and databases with regular security updates
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Staff trained on data protection and confidentiality
Important Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Active Clients: For the duration of our coaching/consulting relationship plus 7 years for business records
- Contact Form Inquiries: 2 years from last contact
- Newsletter Subscribers: Until you unsubscribe or 2 years of inactivity
- Website Analytics: 26 months (Google Analytics default)
- Legal Requirements: As required by applicable law or regulation
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your information for direct marketing
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Receive your information in a structured, machine-readable format
7.2 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (note: we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
7.3 European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under GDPR:
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
- Right to data portability
- Rights related to automated decision-making and profiling
7.4 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: KCARTER@Leadership-Ascendancy.com
- Subject Line: "Privacy Rights Request"
- Include: Your name, email address, and specific request
We will respond to your request within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer information internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield certification (where applicable)
- Other legally recognized transfer mechanisms
10. Third-Party Links
Our website may contain links to third-party websites, including:
- Maxwell Leadership resources
- Professional associations
- Leadership articles and resources
- Social media platforms
We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
11. Email Communications
11.1 Types of Emails We Send
- Transactional Emails: Appointment confirmations, service updates, account information
- Marketing Emails: Newsletters, leadership tips, promotional offers, event invitations
11.2 Unsubscribe Options
You can opt-out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Emailing us at KCARTER@Leadership-Ascendancy.com with "Unsubscribe" in the subject line
- Contacting us through our website contact form
Note: Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your coaching services or inquiries.
12. Do Not Track Signals
Some browsers have a "Do Not Track" (DNT) feature that lets you tell websites you do not want to have your online activities tracked. Currently, our website does not respond to DNT signals. We will update this policy if our practices change.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users (for significant changes)
- Displaying a prominent notice on our website
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Carter Leadership Ascendancy Solutions, LLC
- Location: Huntsville, Alabama
- Email: KCARTER@Leadership-Ascendancy.com
- Website: https://leadership-ascendancy.com
- Response Time: We aim to respond within 2-3 business days
15. Consent
By using our website and services, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or services.
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